đŠ Module 2: Great First Impressions
Small moments. Big impactâfrom how we greet to how we make people feel.
đ First Impressions Matter
In tourism, we rely on warmth, clarity, and connection to elevate everyday interactions.
Keep in mind that guests may have been traveling for hours before arriving in Blowing Rock. They could be tired, frustrated by traffic or delays, or simply unfamiliar with their surroundings.
You might be the very first person they interact with in town, whether you’re working a front desk, pouring a coffee, or answering a question on the sidewalk. That first moment sets the tone for their visit.
Try to meet each guest with a warm, open attitude. A smile, a calm tone, or a bit of helpful direction can go a long way in turning someoneâs stressful travel day into a great start to their time in Blowing Rock.
Even small gestures matter. A simple âWelcome!â or âWeâre glad youâre hereâ could be the highlight of someoneâs day.
đŹ Words That Work (and Those to Avoid)
Positive examples:
- âWelcome to Blowing Rock!â
- âHappy to help, what brings you here today?â
- âHey folks, hope your trip into town was a great one!â
- âThank you for stopping in, we hope you enjoy your time!â
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Avoid phrases like:
- âI donât knowâ
- âThatâs Blowing Rock for you!â
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- âIâm surprised you found parkingâ
- âSorry weâre slammed todayâ
- âYou didnât look?â or âYou shouldâve knownâ
Whether itâs a warm greeting, a helpful answer, or just showing kindness in a brief moment, you have the power to shape someoneâs entire visit. The way we welcome people doesnât just reflect on your business, it reflects on Blowing Rock as a whole. Itâs not about being perfect. Itâs about being present, patient, and thoughtful in the moments that count.